Where to pick up your equipment

At the Centre Aventure located in the Sommet des Neiges building (as you get off the Cabriolet, on your right). Guests staying at the Fairmont Hotel must pick-up their equipment at the Sport 360 Rental Center located on the first level of the hotel (opening hours available at the reception desk).

Express Rental Service

In order to reduce your waiting time, we would like to prepare your equipment prior to your arrival. To allow us to do so, please fill out the appropriate online profile rental form for each member of the family or group booking equipment (age, weight, height, ability level and foot size in centimeters or inches).

Access this form and fill it out as soon as possible.

If you don’t have access to Internet or if you booked less then 72 hours prior to your arrival, please call the Express Rental Center, with the necessary information at 1-866-783-5712.

Return Policy

Rental period begins on the date the equipment was requested. In the case of a hotel delivery and if the delivery is requested before 2 p.m., the rental period begins the same day. If the delivery is requested after 2 p.m., the rental period begins the following day.

• If the equipment is not returned by 10 a.m. following the last rental day, a charge will be added for each extra day.
• If the equipment is stolen or lost, guest will be charged full retail value.
• In case of breakage by act of negligence (ski or snowboard) guest will be charged an additional $75

What you should have in hand to pick up your equipment

1. If you didn't book lodging with Intrawest Central Reservations, you will need:

   • Reservation number
   • Name under which the reservation was made
   • Credit card for authorization (will be used as a guarantee)

2. If you didn't book lodging with Intrawest Central Reservations, you will need:

   • Credit card for authorization (will be used as a guarantee)
   • Voucher or contract given at your hotel reception upon check-in

Where can I pick up my lift tickets or activity cards and what will I need to have in hand

1. If you didn't book lodging with Intrawest Central Reservations:

   You should go directly to the ticket office with:
   • Reservation number
   • Name under which the reservation was made

2. If you booked lodging with Intrawest Central Reservations:

   Your tickets can be picked up directly at your hotel

Where to go and what you should have in hand

1. If you didn't book lodging with Intrawest Central Reservations:

   Go directly to the Kidz Club, located at the Sommet des Neiges building (under the arch) with:
   • Reservation number
   • Name under which the reservation was made

2. If you booked lodging with Intrawest Central Reservations:

   • Vouchers should be picked up at your hotel reception upon check-in